Policies & Terms of Service
Shipping
Our preferred method of shipping utilizes Canada Post XPRESSPOST. This is a great shipping solution that finds a happy medium between speed and security, and cost. Once the package is shipped, delivery to most major Canadian cities can be expected in 2 business days. This option includes Canada Post’s “On-Time Guarantee”, delivery confirmation, and free insurance for the first $100 product value. BLADEWORKS only ships to Canadian addresses.
Shipping costs depend on the size and weight of the package, as well as its destination. After receipt of your order, BLADEWORKS will calculate your total package costs, including the shipping and handling costs, shipping insurance premium (if required), and applicable taxes.
Our products are inspected prior to shipping to ensure they are free from obvious manufacturer’s defects. Should your products be damaged or delayed by the shipping process, please contact us and we will endeavor to assist. You should also contact the shipping company that delivered the package to inform them that the shipment was damaged and they will be able to start the damage claim process. However, BLADEWORKS is not responsible for these issues and cannot be held liable. All items purchased from BLADEWORKS are made pursuant to a shipping contract and therefore the risk of loss and title for such items passes to you upon our delivery to the carrier.
If you would prefer your products be shipped by another method, please contact us and we will do our best to assist.
Warranty & Return Policy
All BLADEWORKS knives ordered from this site come with a 3 day return/inspection privilege. If you are not satisfied, you may return the product in its original unused condition and receive a refund. Please send us an email notifying us of your intention to return the order and your reason for the return. Upon receiving the product in acceptable condition we will refund your money in full minus shipping and handling charges. Under certain circumstances, a restocking fee of up to 10% may apply.
All products sold carry a Manufacturer's Warrantee. After receiving your purchase, the Manufacturer's Warrantee will then apply. Send all warranteed items directly to the manufacturer, as per the instructions on your Warrantee Card. If you run into any problems please contact us, so we may able to help.
Product Costing & Payment
We take Visa, M/C, and American Express. Your order will be processed within 48 hours of receipt of your payment, excluding weekends and holidays. No order can be cancelled once it is processed. To avoid verification and approval delays on credit card orders, be sure to provide the exact address to which your card is billed. All orders must be prepaid in full prior to shipping.
Orders shipped within British Columbia are subject to PST and GST, and all other orders within Canada are subject to GST. If you have a tax exemption number, please provide it when ordering.
Privacy
When you make purchases from BLADEWORKS, we take the security of your personal information very seriously.
The types of personal information collected when purchasing on our site is your name, contact and billing information, transaction, and credit card information. BLADEWORKS only uses your information to process your orders and provide any necessary customer service. Credit card numbers are used only for payment processing and fraud protection, and are not retained for any other purposes. BLADEWORKS will not sell, rent, or lease your personally identifiable information to others. We will not share the personal data you provide us with to anyone without your consent.
If you have any questions about our privacy policy, please contact us.
Terms & Conditions
BLADEWORKS does not accept any responsibility for the use or misuse of the products it sells. All responsibility shall be at the buyer's own risk. It is the buyer's responsibility to be aware of and to comply with all local, provincial, and federal laws and statutes in regards to all purchases. Butterfly knives, Switchblades, Gravity Knives and Push knives are illegal in Canada, therefore cannot be purchased through BLADEWORKS.
When you complete a purchase with BLADEWORKS you confirm that you are of full legal age and ability to make this said purchase. ABSOLUTELY NO SALES TO MINORS!
BLADEWORKS makes no warranties or representations, express or implied, as to the operation of this site or the content and information found herein. The user expressly agrees to use this site at his/her own risk. BLADEWORKS does not warrant or make any guarantees that this site, its servers or any email sent from BLADEWORKS is free from viruses or other harmful components and will not be held liable for any damages of any kind resulting from your use of this site or products purchased from BLADEWORKS
BLADEWORKS makes every attempt to be as accurate and precise as possible with all product descriptions and site contents, however BLADEWORKS does not make any warranties or guarantees with respect to these descriptions or content. We endeavor to offer complete and correct information but on occasion, typographical or omission errors do occur. BLADEWORKS may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items or withdrawing any offer.
All content, software and related compilations included on this site are the property of BLADEWORKS or its content suppliers and protected by copyright laws. BLADEWORKS reserves the right not to sell to a customer.
This Web Site (excluding any linked web sites) is owned, operated and controlled by BLADEWORKS Inc from its office within the Province of British Columbia, Canada. The Web Site can be accessed from all provinces and territories of Canada, as well as from other countries in the world. As each of these jurisdictions has laws that may differ from those of the Province of British Columbia, by accessing the Web Site, the user agrees that all matters relating to access to, or use of, the Web Site, or any other hyper-linked web site, shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. The user also agrees and hereby submits to the exclusive personal jurisdiction and venue of the courts of the Province of British Columbia and acknowledges that the user does so voluntarily and is responsible for complying with local laws.